Multichannel Customer Engagement Manager

Multichannel Customer Engagement Manager

Category: Commercial Marketing Location: Riyadh, Riyadh, SA Are you passionate about driving digital customer engagement strategies? Do you have experience in multichannel marketing and a strong background in the pharmaceutical industry? We are looking for a Multichannel Customer Engagement Manager to join our team in Saudi Arabia. If you are ready to take on the challenge of evolving our customer engagement approach and delivering best-in-class digital and hybrid customer journeys, then read on and apply today for a life-changing career.
The Position As a Multi-Channel Customer Engagement Manager, you will be leading the affiliate digital customer engagement strategy to support the overall Novo Nordisk strategy, Moreover, you will be collaborating closely with marketing, medical, and other functions to evolve and optimize our digital marketing goals, strategies, and tactics.
Your main accountabilities will be:

• Orchestrate and streamline multichannel engagement operations, content strategy, channel expansion, and enable modular content

• Lead cross-functional hybrid events and congress campaigns

• Act as the catalyst for digital transformation, promoting a cross-functional focus on customer experience

• Establish core digital channels and support marketing and other functions in executing effectively

• Collaborate with the regional team in the development, planning, piloting, and execution of emerging multichannel capabilities and projects

Qualifications As a Multi-Channel Customer Engagement Manager, you need to have operational experience in digital marketing programs and campaigns. In addition, you need to have brand management and business development experience preferably within the pharmaceutical industry.
To be successful in this role:

• Bachelor’s degree in Pharmaceutics, Economics, Statistics, or Management. A Masters degree in digital marketing is a plus

• 5+ years of experience in digital marketing and Multichannel Customer Engagement in the pharmaceutical industry

• Strong communication and interpersonal skills in building relationships with relevant stakeholders

• Experience in the design and delivery of multichannel or digital tactics, including agency management

• Proficiency in both English and Arabic language

About the Department The Saudi Customer Engagement & Projects department is a high-performing and highly ambitious team, leading transformation initiatives and striving for excellence across the organization. The department consists of experts on Multi-Channel Customer Engagement, Customer Engagement platforms, Front-line Excellence, and business analytics.
Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
Contact Please click on "apply now" to submit your resume in English.
Deadline Apply before May 27th, 2024.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.