Director of Operations – Four Seasons Hotel Madinah, Saudi Arabia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

The Role of Director of Operations:

We currently have an opportunity for an experienced Director of Operations to join our Four Seasons Hotel Madinah opening team!

This role reports to the General Manager and will be responsible for leading the day-to-day operations at the hotel. You will be responsible for providing successful guest service delivery for the hotel and will be an active part of the local community. You will provide leadership and management for all hotel operational personnel, and take responsibility for the health, safety and welfare of our hotel guests and employees.

Our Ideal Director of Operations candidate will have:

The ability to lead the operational team in delivering consistently high service levels; ensuring our many return guests are warmly welcomed and looked after. Previous pre-opening experience is essential along with a background in Rooms, whilst having a sincere passion for F&B and guest experience creativity. In addition, you should have attention to detail and project management experience, the ability to enhance Four Seasons brand leadership with infusion of local heritage and culture into the product and service offerings, and an entrepreneurial spirit.

You will be a strong operational leader and guest ambassador with the ability to challenge the norm and be solution oriented. A seasoned leader with diplomacy, presence, and the ability to build strong relationships and work collaboratively to achieve mutual goals with key stake holders inside and outside the resort (Owners, Community).

You should have a deep understanding of luxury to deliver both world class product and services, and have strong commercial acumen, proven ability to manage costs and deliver bottom line, the ability to link day to day activities to longer term business plans, goals, and objectives, and be a decision maker who is able to set clear strategic direction.

You should also be a charismatic, nurturing, and inspiring leader of our team with the ability to attract and retain local talent and support their development and growth. As Hotel Manager, you will be the Cultural Advocate of the Golden Rule in every employee action in your hotel; creating a great workplace for all great people to deliver great experiences.

Suitable candidates must be eligible to work in Madinah, Saudi Arabia.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”