Call Center Operator - Schindler

Location: Jeddah, Jeddah, Saudi Arabia
Requisition ID: 74177

Schindler stands for mobility. Mobility needs experts.
Join our team in Jeddah.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the companys success are over 70,000 employees in more than 100 countries.

Schindler Olayan was founded in Jeddah Saudi Arabia in 1975 With headquarters in Jeddah and five (5) main branches in Riyadh, Al Khobar, Jeddah, Makkah and Madinah, and eight (4) branches maintenance offices in Tabuk, Yanbu, Taif, and Khamis Mushait.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Schindler mobility solutions move more than one billion people every day all over the world. Behind the companys success are over 58,000 employees in more than 100 countries. Schindler products can be found in many well-known buildings throughout Saudi Arabia, including office buildings, hotels, airports, shopping centers/retail establishments and specialty buildings.Highlights of Schindler Saudi Arabia

1957: Schindler’s first presence in Saudi Arabia (Saudi Elevator).

2004: Schindler took 20% stake in Saudi Elevator.

2007: 50 years Schindler in Saudi Arabia.

2010: Schindler acquired 100% of Saudi Elevator.

2011: Schindler has entered into a partnership with Olayan Group

Call Center Operator Mobility is the goal Join us as a: Call Center Operator: We Elevate ..... Your Responsibilities:

• Receive and dispatch customer calls using the Company system and following defined Call Center processes.
• Maintain and display a professional decorum in all dealings with customers and Existing Installations Technicians.
• Follow the defined escalation process ensuring that all calls or customer complaints are handled effectively.
• Review and respond to all special condition indications regarding a customer, a contract or an equipment.
• Handle all calls from Tele-alarm and Tele-monitoring devices, where installed, ensuring the appropriate service delivery according to the contract conditions.
• Participate in all training and process improvements initiatives of the Call Center as required
• Conduct customer satisfaction surveys and deliver accurate customer feed back
• Reporting received call back, trapped passenger incident and frequent break down (sick unit) to service leaders and branch manager.
• Any other related responsibilities and duties requested by line Manager

We Elevate.... Your Best Self:

• You have the passion to delight the customers with outstanding services
• You learn fast and can perform well under the pressure
• You would like to work autonomously and take over responsibility
• You know yourself and looking forward to improve.

Mobility needs you We Elevate.... Your Background:

• Bachelor’s degree in Business Administration.

• Desired Complaints handling skills, stress tolerance skills, IT skills, local language skills. Customer oriented behavior.

• Desired experience in similar positions for at least one year.

Do you want to move the future with us?

If so, please complete your application on line.

confidential

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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