Multi Property Director of Sales - (The Luxury Collection... - Talent Pal

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Job Number 23071818 Job Category Sales & Marketing Location The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management

Join our pre-opening team for 3 of our Luxury Brand Hotels situated on the NEOM Sindalah Island, Red Sea.

  • The Luxury Collection
  • The Luxury Collection Residences
  • Autograph Collection

Sindalah is an enchanting island in the waters of NEOM, it will be a year-round exclusive get away destination - elevating the tourist experience. Amenities on the island include Berth Marina, Luxury Retail Outlets, Spa & Wellness, Sports Club, Yacht Club and Beach Club.

Read more on NEOM:


Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.


Education and Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.


  • 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Additional Preferred Experience

  • 2-Years’ Island resort and luxury 5 star hotel experience.


Supporting Developing & Executing Sales Strategies

  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
  • Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
  • Recommends booking goals for sales team members.

Managing Sales Activities

  • Monitors all day to day activities of direct reports.
  • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
  • Assists Revenue Management with completing accurate six period projections.
  • Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

  • Develops and manages relationships with key stakeholders, both internal and external.
  • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Utilizes all available on the job training tools for employees.
  • Company Name : Talent Pal
  • Open Position : Multi Property Director of Sales - (The Luxury Collection... - Talent Pal
  • Location Job : Saudi Arabia
  • Country Job : SA

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