Voice of Customer

Bupa Arabia | Jeddah | SA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Bupa Arabia with the position of Voice of Customer - Bupa Arabia which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Voice of Customer - Bupa Arabia below matches your qualifications. Good Luck: D

Support in building audit tools for all communications between Bupa Arabia employees and members. Supervise the daily audit process by monitoring achievements…...

Hamster Kombat
Job Description
  • Support in building audit tools for all communications between Bupa Arabia employees and members.
  • Supervise the daily audit process by monitoring achievements of targets and quality of data.
  • Report specific member issues based on findings from the audits.
  • Report gaps identified in delivering the Bupa promise for services offered to Bupa Arabia members.
  • Supervise activities coordinating monthly visits to Bupa Arabia clientele company executives.
  • Report progress and success measures by number of visits conducted and employee attendance.
  • Supervise company profile and sharing it with Bupa Arabia senior employees attending the particular visit.
  • Investigate and report high risk complaints by Bupa Arabia members identifying root causes and preventive actions.
  • Monitor recovery and preventive actions as agreed by the complaint champions.
  • Track the high risk complaints by Bupa Arabia members and their resolution within regulatory KPIs.
  • Support building the loss tree for all service failures identified feeding into focus improvement projects.
  • Develop a unified complaint log for all complaints received within Bupa Arabia by various departments in line with government regulations.
  • Supervise the progress of the forums between sales and operations.
  • Supervise the progress of tracking and reporting the progress of the service failures identified in the forum.
  • Revise action meeting minutes before dissemination to forum attendees.
Skills
  • Delivers comprehensive presentations
  • Skilled in time management and project management
  • Experience in a customer service or service quality field preferred

Information :

  • Company : Bupa Arabia
  • Position : Voice of Customer
  • Location : Jeddah
  • Country : SA

How to Submit an Application:

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Post Date : 23-04-2024

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