HELPDESK OPERATOR

Job Description

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project
• Work on a shift basis which could include weekend and night working
• Assist the operations team in the daily operations of the CAFM system
• In conjunction with the helpdesk supervisor, produce reports to performance levels
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
• Ensure client issues are professionally resolved
• To meet or exceed Targets and KPI requirements set by senior management from time to time
• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities:

• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
• Perform emergency support duty, if required
• Accurate capture and inputting of all required information
• Close relations with coordinators to ensure operational effectiveness

Skills

Job Requirements:

• Minimum 2 years working experience in a call center/helpdesk type role preferred
• Strong Interpersonal skills, initiative, analytical thinking.
• Perfect command of spoken and written English
• Must have experience working with Facility Management Background.
• CAFM experience is preferred.
• Must be Saudi national
• The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.
• Excellent computer skills, knowledge of web/internet technologies and MS Office