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Program Specialist, Delivery Experience

Afaq Q Tech General Trading | Riyadh | SA

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Excellent written and verbal communications skills with an ability to interact with senior stakeholders. Bar-raising stakeholder management and organization…...

Hamster Kombat
  • Excellent written and verbal communications skills with an ability to interact with senior stakeholders.
  • Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders.
  • Ability to get hands dirty in the detail but can also see the bigger picture.
  • Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.
  • Confident creating reports for leadership consumption.
  • Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment.
  • Flexibility to respond quickly to change and reprioritize in the face of changing stakeholder demands.
  • Data-driven decision making and deep dive skills, including SQL.
  • Advanced skills with MS Word and MS Excel.
Amazons mission is to be earths most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Specialist to join our Middle East Customer Service team, who will play a key supporting role to improve Delivery Experience (DX) and reduce customer effort.

The Program Specialist will be a key member of the DX team and will engage with stakeholders on a regular basis to help us achieve our goals.

The successful candidate will be based at Riyadh (Saudi Arabia) office.

Key job responsibilities
  • Identify Delivery Experience improvement opportunities and work end to end till fix.
  • Deep dives and completes root cause analysis of delivery outliers and trends and drives resolution of issues to closure.
  • Able to balance dive deep and insights generation skills to drive structural fix.
  • Able to influence stakeholders without authority to drive changes programmatically.
  • Report DX project metrics, status updates and track own goals.
  • Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis.
We are open to hiring candidates to work out of one of the following locations:

Riyadh, SAU

  • Background in ecommerce, retail or consulting industries.
  • Experience coordinating delivery of customer experience, process improvement or cost savings programs.
  • Practical experience in program management concepts, such as prioritization, governance, reporting and benefits validation.
  • Experience establishing and consolidating program delivery metrics and status reports.
  • Experience with project or program management tracking and planning tools.

Information :

  • Company : Afaq Q Tech General Trading
  • Position : Program Specialist, Delivery Experience
  • Location : Riyadh
  • Country : SA

How to Submit an Application:

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Post Date : 27-05-2024

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