Customer Service Representative
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Trapeze Group Limited with the position of Customer Service Representative - Trapeze Group Limited which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative - Trapeze Group Limited below matches your qualifications. Good Luck: D
To provide day-to-day Service Support to customers by maintaining their Service request, coordinate, and tracking all issues....
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Responsible to work in 24x7 shifts.
- Improve customer service, perception, and satisfaction.
- Provide customer focused technical support for all installation, upgrading and maintenance activities.
- Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met.
- Understand customer expectations and address their requirements to maintain customer satisfaction.
- Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets.
- Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time.
- Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements.
- Communicate to both customers and colleagues in a professional, clear and respectful manner.
- Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded.
- Minimum 1-2 Years solid experience in technical hands-on support roles
- An ability to interpret technical architecture of infrastructure services.
- Experience following ITIL processes for Incident management and Change & Release management.
- Ability to interpret technical architecture of infrastructure services.
- Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
- Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
- Ability to develop and comprehend concepts and learn new skills quickly and thoroughly
- Previous experience working with large government projects.
Information :
- Company : Trapeze Group Limited
- Position : Customer Service Representative
- Location : Riyadh
- Country : SA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info - Trapeze Group Limited Riyadh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info - Trapeze Group Limited Riyadh in 14-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 14-05-2024
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