Key Account Manager - eCommerce

Ecommerce Manager

POSITION SNAPSHOT

Location: Riyadh, Saudi Arabia
Company: Nestlé Central Arabia
Full-time

POSITION SUMMARY
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

The primary responsibility of the eCommerce Manager is to align Nestlé strategy with eRetailers needs by developing mutual business opportunities. The eCommerce Manager ensures proper planning, JBPs and identifying growth opportunities within the channel, along with planning and being part of the eCommerce roadmap for the best online consumer journey.

A DAY IN THE LIFE …

Key Outputs:

• Resposible for the achievement of eRetailers sales target by category
• Responsible for the accuracy of demand planning and master data cleaning.

Collaboration:

• Work closely with CDT and regional eCommerce team based on defined ways of working
• Join forces with CDT and A&P to plan execution for all inovations (Sampling, Budgets, targets etc)
• Partner with CDT team to identify category growth opportunities
• Work with Supply chain to identify opportunities to manage orders and deliveries, and improve efficiency
• Team up with Finance to drive initiatives to improve financial management (disputes, ageing report, and process)

• Conduct business reviews with eRetailers and set way forward to achieve mutual objectives
• Analyze Consolidated Marginal Contribution "CMC" and set way forward to increase profitability
• Effectively develop and manage long term eRetailers relationships
• Define with Key Stakeholders strategic direction for eRetailers
• BDA execution and compliance
• Develop eRetailers specific business plans in alignment with key eRetailers and ensure that these plans are properly executed

• Monitor eRetailers business performance and jointly develop action plans to accelerate growth or to address any shortfalls
• Share monthly executions with pre and post evaluations and competitor activity
• Share insights from shopper observations and eRetailers feedback

• Plan MIP in alignment with category objectives
• Plan and execute deployment plan for all new innovations in line with category strategy (off shelf displays - sampling - brand talk)
• Implement Monthly Initiatives
• Work with CDT to drive initiatives using the Data Driven Mindset (sell out, shopper observation, etc.)
• Develop eRetailers specific promotions in line with the category objectives and Business development needs
• Ensure listing of new SKUs and the achievement of the POP objectives while managing eRetailers database

• Manage eRetailers financials (Balance confirmation - statement of account reconciliation)
• Manage TTS spend through by using ROI & leveraging sellout data
• On time credit note not processing, Statement of Account, and cheque collection

What will make you successful?
As the successful candidate, you will already have a breadth of analytics experience and Platform knowledge (Ex: Amazon VC) under your belt and be able to demonstrate your ability to operate in a leadership role, contributing to the wider business agenda. You’ll thrive when working with stakeholders across all levels coupled with your ability to truly understand our business from a commercial standpoint. You’ll love working in a complex environment, being able to navigate stakeholders to positive solutions whilst knowing the importance of being able to work successfully in situations that can often be pressured.

Key Experiences:

Attitude: Enthusiasm, self-motivator, reliable / dependable, good communicator, articulate, strong winning personality, combining individualism with team spirit, leadership qualities, innovative and creative, respected and trustworthy, strong interpersonal skills, persistent, hardworking, goal-driven, able to handle multiple priorities, strategic thinker.

Knowledge: Product and local market knowledge, understand company strategies and objectives, customer needs and buying pattern, international retailers’ knowledge, financial understanding,

Skills: Training skills, Key Account Management skills, Category Management skills, Organizational skills, Financial / Logistic / Marketing skills, Thinking, and problem solving, Initiative and follow through, Communication (oral and written), Analytical and planning skills.