Customer Facing Trainer

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

You’re energized by challenges, creative brand-building… and great coffee?

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee – just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high. Currently we are looking for Learning & Development Specialist with the mission to:

Contribute to the company strategy with an Omni-channel approach, driving knowledge, competencies & behaviours dictated by the strategic roadmap and the competitive scene with focus on Sales & Service competencies for Customer Facing employees as per HQ directions, and develop local programs adjusted to specific market needs.

A Day in the Life of a Learning & Development Specialist:

Training Deployment

• Contribute to the local deployment plan of global trainings taking into account the local requirements and constraints of the business.
• Plan, publish, manage and evaluate the deployment plan and calendar for the departments and communicate plan HR Team.
• Coordinate, deliver and facilitate localized trainings based on the established plan.
• Deliver trainings for third-parties and act as brand ambassadors for external customers.
• Create local trainings or training modules on request (Product, Sales & Service).

Training Development / Improvement

• Assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills.
• Deploy CF Competency Framework to leverage strengths and development needs.
• Help with the ongoing, long-term improvement of employees skills, enabling them to fulfil their potential within their organisation.
• Manage feedback (participant to trainer & trainer to Training Manager) in a timely and accurate manner.
• Analyze and provide recommendations to improve overall training event satisfaction and pedagogical efficiency.

Planning and Organization

• Manage all logistics (venues, materials etc.) and coordination of training, including communication with key stakeholders in the business and participants.
• Manage local translation (if required) of training materials.
• Be responsible for coordination of the branding, packaging, and presentation of all training related initiatives and materials.

Reporting & KPIS

• Manage all trainings through iLearn
• Prepare and Analyze the Training Scorecard including Training effectiveness

What will make you successful

• Bachelor degree in Human Resources, Business Management, or any related major.
• At least 2 years of experience in Training or Learning & Development.
• Previous experience in delivering training and feedback
• You speak English fluently with a professional level.
• Strong communication skills
• Train the Trainer certified

Nespresso is an equal opportunity employer committed to diversity and inclusion.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nespresso will work with you to ensure that you are able to fully participate in the process.