Associate - Customer Complaints - Operations & Customer Care
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the D360 Bank with the position of Associate - Customer Complaints - Operations & Customer Care - D360 Bank which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Associate - Customer Complaints - Operations & Customer Care - D360 Bank below matches your qualifications. Good Luck: D
The role is responsible for dealing with complaint cases in accordance with D360 service level agreements and SAMA Requirements, and proactively providing…...
The role is responsible for dealing with complaint cases in accordance with D360 service level agreements and SAMA Requirements, and proactively providing comprehensive Customer services to D360, ensuring that customer concerns are addressed promptly and effectively, aiming to improve customer satisfaction and loyalty
Responsibilities
- Provide solutions (technical or otherwise) to close the customers complaints in line with the SAMA requirement.
- Commits the required role under the SLA of Management of Correspondence through the SAMA Complaints Systems.
- Securing proper responses from the customers complaints team to the violations forwarded by the SAMAs violation committee to D360.
- Reporting the status of the SAMAs violations and customers complaints to management every week.
- Ensuring fulfilment of SAMAs resolutions issued about customers complaints promptly.
- Supporting the customer care team, Regulatory Affairs, and Legal in any matters related to the SAMA, especially customers complaints.
Qualifications
Preferred Qualifications
- A tertiary-level qualification from an internationally recognized institution
Years & Nature of Experience
- Will be a fresh graduate with 3 years of experience in financial institutions
- If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently
Technical Competencies
- Customer Experience Management
- Business Performance Management
- Ethical Culture
Behavioural Competencies
- Decision Making
- Problem Solving
- Communication
- Process Oriented
About the Team
Joining the D360 Bank Compliance team opens the door to an extraordinary opportunity. You become an integral member of a vibrant and forward-thinking group, committed to upholding the highest levels of integrity and compliance. We champion ethical behavior and adhere unwaveringly to the rules, regulations, and protocols that govern D360s business operations. At the core of our compliance department, youll find a remarkable ensemble of dedicated professionals tirelessly working to ensure our banks unwavering compliance. Job ID 300000021556496
Information :
- Company : D360 Bank
- Position : Associate - Customer Complaints - Operations & Customer Care
- Location : Riyadh
- Country : SA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Associate - Customer Complaints - Operations & Customer Care job info - D360 Bank Riyadh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Associate - Customer Complaints - Operations & Customer Care job info - D360 Bank Riyadh in 19-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 19-05-2024
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